Customer Care Knowledge Base Index

The Customer Care Knowledge Base Index allows you to browse for Knowledge Base articles by topic. Select a topic below to start. Each topic will display a list of sub-topics, or a list of articles found within that topic. You may search our online Knowledge Base by keywords or article number by clicking the "Find Answers" tab.

 

iolo AntiVirus

There are 50 articles listed in this topic. To view an article, click the title.

Frequent Questions

Frequently asked questions Can I install iolo products in a virtual Windows environment?
Frequently asked questions Can I install the iolo AntiVirus component of System Shield Internet Security at a later time if I already have antivirus protection?
Frequently asked questions Can I still use my iolo product after my subscription has expired?
Frequently asked questions Do iolo products recognize Windows XP Firewall as a valid security solution?
Frequently asked questions How do I edit real-time email settings in iolo AntiVirus?
Frequently asked questions How do I install my product on a second or third computer?
Frequently asked questions How do I open the main screen of iolo AntiVirus?
Frequently asked questions How do I renew or extend my product subscription?
Frequently asked questions How do I restore a file that has been quarantined by iolo AntiVirus?
Frequently asked questions How do I stop iolo AntiVirus from appending scan results to my email?
Frequently asked questions How long will my licensing last for System Mechanic Professional's iolo AntiVirus, and iolo Personal Firewall components?
Frequently asked questions How often are iolo AntiVirus definitions released?
Frequently asked questions I am using two or more monitors. Why is my iolo product not displaying on one of my monitors?
Frequently asked questions I did not register my iolo technologies product at iolo’s Web site, and I have lost my licensing information. What do I do?
Frequently asked questions I have installed my iolo product on multiple PCs. Will I need to renew each installation separately?
Frequently asked questions I ordered a physical copy of my product from the iolo website. Why did it not arrive with an Activation Key?
Frequently asked questions What iolo products are compatible with Windows 7?
Frequently asked questions What iolo products are compatible with Windows Vista?
Frequently asked questions What is a subscription license?
Frequently asked questions What is iolo technologies’ product return policy?
Frequently asked questions Why am I unable to preview some of the images/music/movies/etc., found by Search and Recover™?
Frequently asked questions Why can't I register my iolo software?
Frequently asked questions Why does an antivirus or anti-spyware application detect an iolo product as an infection?
Frequently asked questions Why is my old download manager downloading a new version of the software?

General Information


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