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Error 2: Activation Key Not Recognized when trying to activate

When activating iolo products, please make sure that you are using the correct product that they Activation Key is meant for and that you are typing the characters correctly, such as 0 (zero) versus O (oh) and the letter I (eye) versus l (L). It is best to use all upper-case so that there is no confusion. 

Most common causes of activation keys not being accepted:

  • Typing the activation key incorrectly.
  • Copying and pasting the key into the product which can also copy blank spaces.
  • If you have an earlier version of System Mechanic, such as System Mechanic 15, and are trying to activate with an Activation Key meant for System Mechanic 16 or greater, the key will not work.
  • If you have installed System Mechanic Ultimate Defense and are attempting to use a System Mechanic or System Mechanic Professional key, the key will only work if it is a newer key and not from an older product.
  • If you have purchased multiple Activation Keys for the same product, the key you are attempting to use may be one that has already expired.
  • If you have purchased two different versions of System Mechanic, such as System Mechanic and System Mechanic Professional, you may be using a key meant for the opposite version.
  • If you had sought a refund for a product, the key will not work.
  • If your product has expired, your Activation Key will not work until you add time to your subscription.
  • There may be a legitimate issue with the key itself and you should contact Customer Care to assist in quickly resolving it.

What is iolo's Whole Home License?

The Whole Home License® is iolo’s licensing policy that allows you to install and keep your software running on all of your compatible devices within the same home. Previously, users were allowed to install and license their iolo software simultaneously on a maximum of three PCs. Under the Whole Home License, a single activation key allows you to use your iolo software on all of your PCs, other than any PCs you use for business purposes. What you need to know about Whole Home Licensing

  • You, your spouse, and your relatives living within the same household may use the same license on any number of PCs that you own which are not used for business.
  • For full legal terms and conditions, see https://www.iolo.com/company/legal/eula/

To install your iolo product on additional PCs:

  1. On the additional computer, download the latest version of your iolo product. Choose from the list of downloads offered here.
  2. Follow the steps in the installation wizard, and enter the same Activation Key that you used to install on your original computer.

You can view the Activation Key on the original computer from within System Mechanic > red menu bar > key icon > Activation Key.