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System Mechanic does not start or hangs on loading

We have found two issues that occur within Microsoft Windows that affect our family of System Mechanic products from properly starting. 

Primary, is a Windows Update that has corrupted Windows Management Instrumentation (WMI), via Windows .Net Framework. Second, a WMI namespace gets unregistered during a Windows Update and needs to be reregistered. 

STEP 1: Verify Windows WMI Related

The best way to start out verifying if this is WMI related is by simply going to the Windows Search, or command-line prompt, typing msinfo32, and clicking Enter. When the application window appears, if the window pane shows that it could not load, it is in fact a Windows (WMI) issue.

STEP 2: Verify Windows WMI Service Status

Navigate to Windows Services and check to make sure the Windows Management and Instrumentation Service is started.

If it is not, try to start it. If the service cannot start, none of the troubleshooting in this article will help and the customer will inevitably need to run a repair of Windows. If it is started proceed to step 2.

STEP 3: Repository Status and Repair

Check the consistency of the Windows repository and perform a salvage or repair if necessary.  

Note: These commands must be run in the command console as Administrator (with quotes if shown)

 verify respository
“C:\windows\system32\wbem\winmgmt.exe” /verifyrepository

If inconsistent run the following commands (with quotes) verifying each time:

rebuild repository “C:\windows\system32\wbem\winmgmt.exe” /salvagerepository

reset repository
“C:\windows\system32\wbem\winmgmt.exe” /resetrepository

STEP 4: Verify the root\default WMI namespace

Navigate to the Windows Control Panel > Administrative Tools > Computer Management > Services and Applications. Right click on WMI Control > Properties > Advanced tab.

Normally a default namespace will be shown. If not, register the namespace with the following command (with quotes):

“C:\windows\system32\wbem\mofcomp.exe” CimWin32.mof

If none of the above works, run a repair with a Windows install disk. Operating System images are normally available on Microsoft’s website.

What is iolo's Whole Home License?

The Whole Home License® is iolo’s licensing policy that allows you to install and keep your software running on all of your compatible devices within the same home. Previously, users were allowed to install and license their iolo software simultaneously on a maximum of three PCs. Under the Whole Home License, a single activation key allows you to use your iolo software on all of your PCs, other than any PCs you use for business purposes. What you need to know about Whole Home Licensing

  • You, your spouse, and your relatives living within the same household may use the same license on any number of PCs that you own which are not used for business.
  • For full legal terms and conditions, see https://www.iolo.com/company/legal/eula/

To install your iolo product on additional PCs:

  1. On the additional computer, download the latest version of your iolo product. Choose from the list of downloads offered here.
  2. Follow the steps in the installation wizard, and enter the same Activation Key that you used to install on your original computer.

You can view the Activation Key on the original computer from within System Mechanic > red menu bar > key icon > Activation Key.