My iolo Product Has a Problem Installing or Will Not Start Once Installed

Windows 10 Fall Creators Update introduced a new security feature named Controlled Folder Access as part of Windows Defender, which helps to protect valuable data. However, in some situations, to allow software to install, it may be necessary to manually whitelist an application or temporarily disable Controlled Folder Access. Temporarily Disable Controlled Folder Access Using […]

How do I send an Error Log report to iolo Support?

In order to better assist in diagnosing specific product issues, it may be necessary for customer care to request log reports which contain information about your installed product and its behavior on your computer

How to send files to Customer Care for troubleshooting purposes

In some cases, to better assist in diagnosing specific Windows or software issues, more information about your system is required, such as a system snapshot or product log files. Please follow the steps outlined below to generate, or collect, the necessary information or files for Customer Care to review. Customer Care only requires this data for […]

What is iolo's Whole Home License?

The Whole Home License® is iolo’s licensing policy that allows you to install and keep your software running on all of your compatible devices within the same home. Previously, users were allowed to install and license their iolo software simultaneously on a maximum of three PCs. Under the Whole Home License, a single activation key allows you to use your iolo software on all of your PCs, other than any PCs you use for business purposes. What you need to know about Whole Home Licensing

  • You, your spouse, and your relatives living within the same household may use the same license on any number of PCs that you own which are not used for business.
  • For full legal terms and conditions, see https://www.iolo.com/company/legal/eula/

To install your iolo product on additional PCs:

  1. On the additional computer, download the latest version of your iolo product. Choose from the list of downloads offered here.
  2. Follow the steps in the installation wizard, and enter the same Activation Key that you used to install on your original computer.

You can view the Activation Key on the original computer from within System Mechanic > red menu bar > key icon > Activation Key.