My iolo Product Has a Problem Installing or Will Not Start Once Installed
Windows 10 Fall Creators Update introduced a new security feature named Controlled Folder Access as part of Windows Defender, which helps to protect valuable data. However, in some situations, to allow software to install, it may be necessary to manually whitelist an application or temporarily disable Controlled Folder Access. Temporarily Disable Controlled Folder Access Using […]
How do I send an Error Log report to iolo Support?
In order to better assist in diagnosing specific product issues, it may be necessary for customer care to request log reports which contain information about your installed product and its behavior on your computer
How to send files to Customer Care for troubleshooting purposes
In some cases, to better assist in diagnosing specific Windows or software issues, more information about your system is required, such as a system snapshot or product log files. Please follow the steps outlined below to generate, or collect, the necessary information or files for Customer Care to review. Customer Care only requires this data for […]
